At CoolGiftMart we want you to get your purchase as soon as humanly possible. Although we put forth our best effort to process and ship out all orders quickly, please bare in mind that our products are unique and hand crafted which unfortunately results in longer shipping times. We thank you for being patient with us. Here are some common questions we get regarding shipping:
1.) How long does it take to get my order?
Due to all of our Gift being hand crafted, the production time is longer. All of our orders are processed within 24 hours of placing your order. Please allow the following amount of time for your order to arrive:
USA Orders: 3-8 Business Days | Ship from California
International Orders: 10-30 Business Days
2.) I only received one of the products that I ordered! Where are my other items?
We have multiple warehouses all across the world, so if you order different products from our store, they may come in different shipments, and at different time intervals.
3.) Why is hasn't my tracking been updated in a while?
Sometimes customers get concerned because their tracking status has not been updated for 5 - 10 days since it said it was leaving customs, or processed in a parcel center.
This is perfectly normal, it means your item is now on board a shipping transport. Our couriers don't update the tracking status once the package is on board a transport ship (because there is not really much to update).
The tracking will only be updated when UPS picks up the parcel from the ship to deliver it to you locally in the US. This can take 5 - 2- days.
If it hasn't updated, it just means it is still on the ship on its way to you. It will get there, our NON-Express delivery service might take a few days, but delivers our parcels with great consistency.
If you are still concerned with your order, send us an email and we will be happy to take a look and give you a detailed status update.
4.) My package says it hasn't left the country yet
If you tracking reads that it has been processed through a facility it means the package has left the country and is on board the mail ship. The time it takes to get to the destination country varies.
5.) What about special holidays such as Christmas?
Due to a high volume of orders placed during the holiday season (especially Christmas), shipping times are usually longer than usual. Orders that are placed on or after December 1st will NOT be delivered by Christmas (December 25th). Please keep this in mind as you order your products from our store.
NOTE: Shipping times may take slightly longer during peak times (Christmas, End of year). Thank you again for being patient with us!
6.) I still haven't received my package, can I get a refund?
Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.
But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 business days, contact us and we will refund 100% of your order.
When your shipment finally gets to you after those 60 business days, it is yours to keep, even if we have already refunded your entire order.
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at email@example.com as soon as possible.
Modern Arrival is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. CoolGiftMart will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
7.) What is your refund/return policy?
All our gift are custom made and built and being crafted and adjusted by hand to make sure it has the best quality in order to satisfy your needs. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made by mistake, dissatisfaction, or change of mind. Once an order is placed, the item is considered sold.
However, if your item arrives damaged or broken for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement.